Introduction to
BPM:What is BPM:
BPM is a process
centric approach for improving business
performance that combines information
technology with governance
methodologies.
What is a Process:
Input
-----Business Process----Output
Business process is essentially a standardized way to
convert a set of inputs into a desired output that a customer would find
valuable.
Ex: Loan application for a
Bank, a cx fills the electronic application form supplied by the bank.
This information becomes the input for the loan application process. Upon
considering the details they used to make a decision whether to approve or
reject the loan.
The output of the business process is the decision that is
communicated to the customer followed by the money being paid in to the correct
customer’s bank account.
We can say that
business process transforms several inputs into specific and more valuable
outputs.
In general we can define the output process as everything
that emerges from the process.
The secondary output is the email notifying the customer
after decision.
3 pillars of the BPM are
Technology, People & Process
All 3 aspects need to work together to make the BPM process
success.
BPM Life cycle:
Design ---Modeling
& Simulation---Execution---Monitoring---Optimization
1.
Design:
Process is carefully designed to make it simple & straight forward. So it
can be completed in short span of time without making mistakes.Good design reduces the number of problems over
the lifetime of the process
2.
Modeling&
Simulation: During modeling and simulation of the project the process is
documented in the form of activity model. It is impossible to simulate the
behavior of the system.
3.
Execution:
Once process is approved by the management then it is deployed, this occurs
during the execution phase of the project
4.
Monitoring:
the project team will monitor the performance of the business process if
anything goes wrong
5.
Optimization:
If any problem arrives changes will be made to further optimize the process to
take care of exceptions
